Bridget Lewis | UX & PM

Education

2007 - Masters
Human Computer Interactions
Carnegie Mellon University
4.0 major GPA

2007 - BA, Physics
Carnegie Mellon University
3.77 GPA

UX Skills

study design
usability studies
think-alouds
contextual inquiry
surveys
comparative analysis
heuristic evaluation
search log analysis
interaction design
personas
mockups

Morae
SurveyGizmo | CrazyEgg
Google Analytics
Photoshop | Illustrator
HTML | CSS | Balsamiq

PM Skills

Mission

Foster sustainable change via user-centered design & project management.

Personal Facts

Spanish speaker
Bicycler
Avid singer
Social geek

Freelance user experience consultant

current

Provide expertise to clients such as Groundwire.

Executive Committee member for GiveCamp

Seattle GiveCamp
2011-present

Coordinate technology workshops for non-profits. Review applications & clarify project goals with non-profits.

User-centered design consultant at Anthro-Tech

Anthro-Tech consulting
2010-2011

Lead research & design projects to inform client decisions & drive useroriented improvements. Focused on social impact projects.

8+ projects, including:

EnergySavers.gov research & personas

Kept project on-track through month-long absorption into another initiative. Team presented data-driven personas & recommendations despite project truncation. Clients re-hired us for related work.

Webform evaluation

Designed & conducted multiple studies on a web form for filing a claim of injury. Spec'd & supported implementation of changes w/in a week to address key issues; studies showed improvement after changes.

SoundTransit.org renovation

Recruited and facilitated studies while riding public transit.

Establish company meetings

Kiva Fellow at ACCION Texas-Louisiana

Kiva Fellowship
Oct. 2010 - Feb. 2011

Helped microlender ACCION Texas-Louisiana fund over $100,000 in loans through Kiva.org. Established processes ensuring they can maintain this funding source on their own. Trained, blogged, and advocated for Kiva & ACCION. Self-managed.

Took initiative in other areas, including:

Initiated an overhaul of the internal Kiva Fellows wiki
Created a Kiva brochure for ACCION to give potential borrowers

Program Manager at Expedia

2008 - 2010

Specified behavior of customer-facing projects & managed their successful release; managed project team, schedule, & scope Improved work environment & supported efficacy of organization.

10+ projects, including:

Package search UI improvements

Built consensus on good UI designs with many opinionated stakeholders. Shipped the project on time, despite significant scope increase. Project generated more than $2.5 million increase in gross profit per year.

Triage team & transition

Identified support gap. Recruited and coordinated technical support volunteers. Represented team during creation of new support structure.

Flight search page UI improvements

Distilled low-cost, high customer-benefit elements out of expensive, questionable business request.

Create process for handling DB data changes in monthly releases

Proactively identified lack of clear process. Drafted, diagrammed, vetted, & got buy-in on new process. Found technical owner to finalize it.

Complex Pricing Modification

Legally driven project with over $120 million financial risk, 2 month deadline, and 3 program managers. Created specifications for half of project functionality. Lead investigation into obscure product behavior & documented findings. Managed test environment, with highest deployment success rate in Expedia history. Project released on time.

Consultant for Expedia World Heritage Project

Expedia World Heritage Project portfolio.
Oct. 2009

Two week on-site project to catalyze Lake Quinault's tourism development. Mocked up a sample marketing website. Drafted website owner job description. Developed and delivered a website ownership workshop. A hotelier invited me back for independent web consulting.
Portfolio page

Project Manager for Capstone; Consulting for Microsoft

Pixaura project website
2007

Planned, conducted, analyzed, and documented extensive user and industry research. Team designed, prototyped, and tested an enjoyable tool to support novices in photo decision-making. Published a Research paper (BCS-HCI '08).
Portfolio page

Design Consultant for GeoNexxus; Start-Up

Dec. 2006 - Aug. 2007

Designed the flow and structure of a website for finding and evaluating events. Led design decisions and mockup creation.

Business Consultant in Chile

Technology Consulting in the Global Community
May - Aug. 2006

Conducted market research and wrote the business plan for a new IT consulting firm, with a partner. Worked in Spanish.
See UACh news article about project.